• Credits purchased are delivered by electronic transfer via the IMVU payment gateway.
• All information provided will be confidential. However we reserve the right to share information with IMVU where necessary in instances of fraud or credit transfer queries.
• Please ensure that you enter your avatar name correctly. If you enter an avatar name that doesn't exist then we will be able to manually transfer your credits to the correct avatar. However, if you enter the name of an existing avatar the credits will be transferred to that account at the time of purchase. We are unable to retrieve credits once paid out so you will have bought credits for someone else.
• You must have the owner's permission to use a credit/debit card or Paypal account when purchasing credits from Cassiopeia & Partners. Should a chargeback be made after a successful purchase of credits from us because of unauthorised use, or for any other reason, please be aware that your IMVU account will be disabled; you may also face criminal proceedings. This also applies to anyone using a parent's account without permission.
• If you have purchased more than 50,000 credits within the previous 48 hours we will write to you and request email verification before completing your transaction.
• If you have purchased more than 20,000 credits and your IMVU account is younger than 10 days we will write to you and request email verification before completing your transaction.
• If you purchase a credit package that has been set to 'verified accounts only' we will write to you and request email verification before completing your transaction.
• If you are paying by echeque, your credits will not be transferred until your echeque has cleared through the banking system into our Paypal account.
• Any transactions which remain unprocessed after approximately 4 days, for reason of error or awaiting verification, will have the payment refunded.
• Refunds for credits purchased can only be given if the full value of the credits purchased is returned to us. Refunds are not possible for names or tryits.
• If you have any problem at all with your credit purchases please contact us and we will respond as soon as possible. Please do not send homepage messages as they will get lost amongst all the others.